BUILDING A PATIENT SUPPORT PORTAL

INTRODUCTION

In 2015,we were approached by a top-20 pharmaceutical client to create a multichannel customer service portal for their patient supports programs.

THE CHALLENGE

The client was working with multi-channel and multi-vendor patient support program.The client’s call center needed to be able quickly access key patient information from a varity of vendors in order to deliver effective support.The client needed to provide patient with a user friendly portal to manage there user account.

OUR SOLUTIONS

We worked with the client to develop number of APIs and web services to connect their multi-channel ecosystem.
Our key contribution was creating a HIPAA-compliant data hub for all patient-related information.

In turn, this allowed us to:

  • Develop an application that allowed the call center to
    look up consolidated patient details, manage
    enrollment, track redemptions and fulfillment,
    manage patient benefits, track spending history
  • Build and deploy a website for patient program
    self-enrollment
  • Develop web services for IVR vendors to automate
    patient programs renewal, and card replacement