INTRODUCTION
In 2015,we were approached by a top-20 pharmaceutical client to create a multichannel customer service portal for their patient supports programs.
THE CHALLENGE
The client was working with multi-channel and multi-vendor patient support program.The client’s call center needed to be able quickly access key patient information from a varity of vendors in order to deliver effective support.The client needed to provide patient with a user friendly portal to manage there user account.